What payment methods do you accept?
Payment must be made in full immediately upon checkout. If you purchase multiple items we will combine shipping charges and refund you back the difference.
We accept PayPal, Google Checkout, (USPS) Postal Money Orders, cashier's checks, Master Card, Visa, Discover and AMEX*
Payments by money order or cashier's check must clear before items are shipped.
International customers must pay in U.S. Dollars through Paypal.
We do not accept Non-US based Credit Cards, Gift Cards or Debit Cards.
*Pay with credit card using PayPal or Google Checkout only.
US Postal Money Orders or cashier's check should include a copy of the eCrater invoice.
Please send US Postal money order or cashier's check payments to:
Where do you ship?
Currently, we accept orders from customers within the United States and from the countries of Canada, Austria, France, Germany, Italy, Japan, Norway, Spain, Switzerland, and the United Kingdom. Custom regulations prohibit shipping certain items to some countries. We will notify you if you order items that cannot be shipped to your country. International shipping is estimated and is subject to change depending upon the weight, dimensions, and value of the items purchased. After payment is received, we reserve the right to adjust shipping cost up or down. (See our Terms & Conditions page for details.) Please contact us if you live outside our normal shipping areas to see if we can make special arrangements for the item you wish to purchase.
Do you accept returns?
Unless otherwise stated in product description, Bill's Garage warrants refurbished parts for 30 days from the date of shipment. Should product fail within the 30-days from the date of shipment, the option of receiving a full credit for the part or a replacement part will be determined at the time of the request. Shipping fees are non-refundable. Please see our contacts page for RMA information.
To request an RMA, you must contact Bill's Garage with in the designated warranty period. If warranty work is required, Bill's Garage will issue a Return Merchandise Authorization (RMA) Number.
All requests for parts returns should be directed to our RMA Department via our online RMA form to obtain a return authorization number and the correct return address. The RMA Department will verify the warranty status of the part on which you are requesting a return. Please provide as much information as possible to expedite the return and credit process, including the original purchase order and date the defective part was purchased.
When Returning Items Please:
Include the Bill's Garage RMA number on the paperwork you are returning with the shipment.
Return items with the original packing in the original box.
Send returns prepaid using a traceable method. (UPS, FedEx, etc). We are not responsible for items lost in transit
All returns should be addressed as follows:
Attention: RMA#: ________
1032 Prosser Avenue
Prosser, WA 99350
Bill's Garage accepts "unopened" non-defective/incorrectly ordered part returns if requested within the first 14 days of shipment. Unopened non-defective part returns are subject to a 15% restocking fee. Shipping and Handling are non refundable.
Do you leave feedback?
Bill's Garage leaves feedback once you give feedback and an item is paid. We go through our feedback file and submit feedback for those who have filed feedback on us.
This policy ensures that everyone gets proper recognition and makes the process a bit smoother for both parties. If you are satisfied with our transaction, please leave a positive feedback and we will be sure to reciprocate when we do our updates.
We leave positive feedback when items are paid for and you have given feedback to us.
We thank you for leaving us positive feedback and will reciprocate and leave positive feedback on you.
What is your contact information?
We try to make you the buyer as happy as we possibly can. We have been very successful working out issues. If there are any concerns or questions not already answered regarding our auctions feel free to email us.
Our hours of operation are 9:00 A.M. - 5:00 P.M. PST M-F. Order's placed after 5:00 P.M. on Friday will not be processed until the following Monday. processed until the following Monday.
Email is answered between 9:00 A.M. - 5:00 P.M. PST M-F. Emails sent on Friday after 5:00 P.M. will not be answered until the following Monday.
Please email any questions to us at email@example.com.
We can be reached by phone at 509- Monday - Friday 9 A.M. - 5 P.M. PST.